International Voice Customer Support – BPO

Our client who is into BPO business are urgently looking for BPO professionals for their offices in Indore & Jaipur.

Send your CV to

Job Responsibilities

  • Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
  • To deliver service & resolution experience to all the customers
  • Successfully resolve customer queries through CRM & Knowledge Base
  • Document in detail all interactions with customers
  • Effectively articulate information to customers
  • Educate customers on products. Help customers to be successful
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
  • Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS


  • Time Conscious
  • Detail Orientation
  • Flexible & Adaptability
  • Patience
  • Proactive

Behavioral Competencies

  • Problem Solving
  • Customer Focus
  • Communication
  • Learning Orientation
  • Result Orientation

Candidate Profile

  • Excellent Communication Skills In English
  • Comfortable Working in Rotational Shifts
  • Candidates With- Minimum 12 Months Of International BPO Experience
  • Candidate should have Excellent Communication Skills.
  • Candidate should be graduate.
Please follow and like us:
recruitment agency

Recruitment Consultants

We are looking to hire 3 recruitment consultants with the below experience.

Job Description:-

  • Make cold calls to get new business from client companies.
  • Build a detailed knowledge of the characteristics and specific needs of client.
  • Meet targets set by the company of vacancies taken on, and vacancies filled successfully.
  • Build up the client’s loyalty by providing a good service.
  • Draft advertisements to attract applicants of the right standard.
  • Choose appropriate candidates from the applications received.
  • Keep a record of applicants on the agency’s books in case of other similar vacancies.
  • Interview candidates and check candidates’ references.
  • Provide a shortlist of candidates to the client and if necessary ‘sell’ the candidates chosen.
  • Brief candidates about what to expect at interview and what their role will involve at the client company.
  • Provide advice to both clients and candidates about pay rates, training and career progression in their sector.
  • Make suggestions to the client company to help them attract candidates with particular skills or attributes in the future.


  • A go-getter with minimum 2-3 years agency experience placing technical and non-technical personnel on a direct hire basis’
  • Bringing in new business, building existing business, and working within a recruitment agency environment with demonstrated success levels.
  • Very good communication and writing skills in English language.
  • Expert in Internet mining to identify the best talents.
Please follow and like us:

Assistant Manager -Recruitment Consultancy

Job Description  

Develop new business and acquire key accounts.
Identify prospective clients via extensive market research.
Develop relationships with key decision makers of companies to generate business.
Study client’s requirements and convert the same into job orders by using sales skills.
Regular follow up with clients for payments.
Support recruitment consultants in identifying potential candidates and advice new talent acquisition methods to identify the best talents as required by clients to close positions.

To Source senior profiles for clients requirements.
Provide timely and accurate information on sales activity to the management for preparing business report and sales forecasting.

Desired Skills: –

  • Office administration
  • Motivation for sales
  • Cold calling
  • Negotiation skills
  • Client servicing and account management
  • Talent acquisition
  • Recruitment


Please follow and like us:

Head – Human Resource

  • A client in Mumbai is looking for :-
    • Head Human Resource Business Partner at 5 HO and Managing two other locations(Gurgaon, Pune)
    • To develop organisation strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organisation strategic thinking and direction; establishing human resources objectives in line with organisational objectives.
    • Implementing human resources strategies by establishing department accountability, including staffing, employment processing, compensation, health and welfare benefits, training and development, records management,To conduct training needs analysis and designs and implement a training plan with input from business heads. Manage costs of Hiring.Managing human resources operations by selecting, orienting, training, coaching, counselling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change. Setting up processes to ensure the smooth functioning of the HR Function. Developing human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analysing results; initiating corrective actions; minimising the impact of variances.Facilitating effective employee relations & retention through Employee Engagement Initiatives Devise strategies on people development initiatives.
    • Requirements :
    • 7+ years of experience working in People Operations/Human Resources, preferably from BFSI/Insurance or Broking Firm.
    • Deep understanding of employment/labor laws.
    • Humongous experience in all formats of Hiring
    • Experience developing orientation and training programs.
    • Meticulous attention to detail.
    • A high sense of urgency and ability to priorities .
    • An engaging and fun personality (not the policy police stigma of HR)
    • Strong communication skills, both written and verbal.
    • Experience with, knowledge of and opinion of newest generation of HRIS systems.
    Track record of integrity, discretion and ethical behavior in all work situations, with a strong understanding and respect for keeping confidences with matters relating to people


Please follow and like us: