International Voice Customer Support – BPO

India, Indore
Posted 4 months ago

HR Consultants

Our client who is into BPO business are urgently looking for BPO professionals for their offices in Indore & Jaipur.

Send your CV to vinodhini@exceedresourcing.com

Job Responsibilities

  • Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
  • To deliver service & resolution experience to all the customers
  • Successfully resolve customer queries through CRM & Knowledge Base
  • Document in detail all interactions with customers
  • Effectively articulate information to customers
  • Educate customers on products. Help customers to be successful
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
  • Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS

Attitude

  • Time Conscious
  • Detail Orientation
  • Flexible & Adaptability
  • Patience
  • Proactive

Behavioral Competencies

  • Problem Solving
  • Customer Focus
  • Communication
  • Learning Orientation
  • Result Orientation

Candidate Profile

  • Excellent Communication Skills In English
  • Comfortable Working in Rotational Shifts
  • Candidates With- Minimum 12 Months Of International BPO Experience
  • Candidate should have Excellent Communication Skills.
  • Candidate should be graduate.
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Job Features

Job CategoryBPO

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