Our client who is into BPO business are urgently looking for BPO professionals for their offices in Indore & Jaipur.
Send your CV to firstname.lastname@example.org
- Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
- To deliver service & resolution experience to all the customers
- Successfully resolve customer queries through CRM & Knowledge Base
- Document in detail all interactions with customers
- Effectively articulate information to customers
- Educate customers on products. Help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
- Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS
- Time Conscious
- Detail Orientation
- Flexible & Adaptability
- Problem Solving
- Customer Focus
- Learning Orientation
- Result Orientation
- Excellent Communication Skills In English
- Comfortable Working in Rotational Shifts
- Candidates With- Minimum 12 Months Of International BPO Experience
- Candidate should have Excellent Communication Skills.
- Candidate should be graduate.